The CUDOS program is a major business transformation initiative of CGU. Its core deliverable is the replacement of CGU’s 32-year-old core policy maintenance system (PMS), which was first implemented in 1981 as an off-the-shelf package.

PMS is used by 10,000 staff and partners in CGU’s core general insurance business. CGU runs separate core systems for its workers’ compensation and professional risk business lines.

CKI personnel involved with this program covered a range of disciplines including Learning and Development Program Leadership, Enterprise Architecture, Project Management, Business Analysis, Application Development and Testing.